Frequently Asked Questions

You can place an order by:

• Calling us: +1 (631) 560-2072 to speak with a sales representative
• Email: info@360fitnesssolutions.com with your equipment list
• Online: Browse our website and contact us about specific items
• In-person: Visit our showroom at 20 Evergreen Place, Deer Park, NY 11729

We'll provide a detailed quote, answer your questions, and guide you through the process.

We accept multiple payment methods for your convenience:

• Credit Cards (Visa, MasterCard, American Express, Discover)
• Bank Wire Transfer (preferred for large orders)
• Company Check (with approved credit)
• Cash (in-person purchases)
• Financing (available through third-party partners)

For international orders, we also accept PayPal and international wire transfers.

Yes! We offer both commercial and consumer financing for our complete range of equipment. Using our financing options, you can spread out the cost of purchasing your gym equipment over several months or years, making it easier to run your business.

Our financing and leasing process is completely obligation free, meaning you won't be required to buy anything even if you're approved. Contact us for more information about financing options.

Preparation Time: 2-10 weeks depending on whether equipment needs remanufacturing

Transit Times from NY:

• Northeast: 1-3 business days
• Southeast & Midwest: 3-5 business days
• Mountain States: 4-7 business days
• West Coast: 5-9 business days
• International: 4-8 weeks via ocean freight

Curbside delivery means the freight driver will bring your equipment to the back of the truck and lower it to the ground using a lift gate. Equipment arrives on pallet(s).

You are responsible for:

• Moving pallets from curb into your building
• Unwrapping equipment
• Assembly (unless white glove service purchased)

What you'll need: Pallet jack (rent from Home Depot for $30/day) or 2-3 people to help move equipment.

Learn more about freight shipping

Yes! We offer professional installation services:

White Glove Service includes:

• Delivery inside your facility
• Complete assembly and setup
• Equipment testing and calibration
• Debris and packing material removal

Available for Northeast region directly. For other areas, we have established networks of professional installers.

Learn more about installation services

Absolutely! We ship worldwide via ocean freight with complete logistics coordination.

International shipping includes:

• Customs documentation and paperwork
• Container loading and optimization
• Port coordination (Port of Santo Domingo, Puerto de Caldera, etc.)
• Multilingual customer support

We serve Latin America, Caribbean, Europe, Asia, Africa, and Middle East. View all countries we serve

We offer three distinct equipment grades to match different budgets and needs:

Equipment in working condition as received from previous facilities. May show cosmetic wear, use marks, or minor cosmetic imperfections. Fully functional but not restored.

• Best price option - maximum savings
• Equipment tested for operational functionality
• Cosmetic appearance varies
• Ideal for budget-conscious buyers

Equipment professionally inspected, cleaned, and tested. Basic wear parts inspected and replaced if needed. Equipment brought to reliable operating condition.

• Good value - balanced quality and price
• Professionally cleaned and detailed
• Components inspected and tested
• Moderate cosmetic improvements

Completely rebuilt to like-new condition. Frame repainted, all wear components replaced, electronics updated, comprehensive testing and calibration.

• Premium condition - looks and performs like new
• Completely disassembled and rebuilt
• Custom paint colors available
• Save 50-70% vs retail for brand new equipment

360 Fitness Solutions Certified Remanufactured means the equipment has been:

• Completely disassembled down to the frame
• Frame sanded and repainted with custom colors available
• All electronics tested, diagnosed, and replaced as needed
• New wear components installed (belts, cables, grips, bearings)
• Console software updated to latest version
• Shock absorption systems replaced
• Comprehensive testing and calibration

Result: Equipment that looks and performs like new at 50-70% off retail cost!

Learn more about our remanufacturing process

Used (As-Is): Basic cleaning, functionality verified, cosmetic appearance as received. Machine is functional but may show wear and age.

Serviced: Professional cleaning, component inspection, testing, and minor repairs. More polished appearance than as-is, reliable operation.

Remanufactured: Complete rebuild from the ground up. Machine is disassembled, frame repainted, all wear parts replaced, electronics updated. Performs and looks like new.

360 Fitness Solutions specializes in all three grades so you can choose the quality level and price point that works for you.

Yes! One of the best benefits of remanufactured equipment is custom color options.

During the remanufacturing process, we can paint the frame any color you want to match your:

• Gym branding and logo colors
• Facility interior design
• School or corporate colors

We can also add your logo to frames for a fully branded appearance. Custom colors typically add 2-3 weeks to the preparation time.

We specialize in commercial-grade equipment from top manufacturers:

Cardio Equipment: Life Fitness, Precor, Cybex, Matrix, Star Trac, Technogym, StairMaster, Octane, Woodway

Strength Equipment: Hammer Strength, Life Fitness, Cybex, Precor, Hoist, Nautilus, Paramount, Matrix

Browse all brands

360 Fitness Solutions offers three warranty protection plans to match your needs and budget:

6-Month Coverage: Ideal for budget-conscious buyers purchasing used (as-is) equipment. Includes parts and labor coverage for manufacturing defects.

1-Year Protection: Our most popular option for serviced and remanufactured equipment. Full parts and labor coverage includes priority support and replacement parts at no charge.

2-Year Extended Warranty (Premium): Our maximum protection plan for maximum peace of mind. Includes priority response, expedited repairs, on-site service availability, and 24/7 technical support hotline access.

What's Covered: All plans include mechanical components, electrical systems, display consoles, motors, drive systems, and labor for warranty repairs.

View full warranty details

Warranty excludes:

• Damage from misuse or abuse
• Unauthorized modifications or repairs
• Cosmetic wear and tear (paint chips, minor scratches)
• Commercial use beyond equipment's rated capacity
• Normal maintenance items (belts, grips, lubricants)
• Accidents or environmental damage
• Freight damage (unless noted on Bill of Lading)
• Used (As-Is) equipment shipped without warranty inspection

Important: Always inspect equipment upon delivery and note any damage on the Bill of Lading before signing. Damage claims must be filed within 5 business days of delivery.

Warranty claim process:

• Step 1: Contact us within warranty period with issue details and equipment serial number
• Step 2: Describe the problem - our technicians will provide troubleshooting steps
• Step 3: If repair needed, we'll coordinate service or ship replacement parts
• Step 4: For warranty repairs, you pay nothing - parts and labor covered

Contact warranty support:

• Phone: (631) 560-2072
• Email: warranty@360fitnesssolutions.com
• Have your equipment serial number and warranty information ready

Due to the nature of commercial gym equipment and custom remanufacturing, returns are evaluated on a case-by-case basis.

Before Delivery: Orders can be cancelled with a restocking fee (typically 15-25% of order value).

After Delivery - Damage Claims: Equipment that arrives damaged or defective can be returned within 5 business days of delivery. Freight damage claims must be noted on the Bill of Lading at time of delivery.

After Delivery - Specification Mismatch: If equipment doesn't match agreed specifications (color, model, condition), returns accepted within 10 business days with return shipping costs shared.

After Delivery - Condition Issues: If equipment condition is significantly lower than specified grade, we will work with you to resolve (repair, replacement, or refund).

CRITICAL: Always inspect equipment upon delivery and sign the Bill of Lading noting any visible damage. Damage not noted at delivery cannot be claimed later.

View full return policy

360 Fitness Solutions offers equipment in three distinct condition grades:

Used (As-Is): Equipment in working condition as received from source. May show cosmetic wear, some paint chips, or minor scuffs. Fully functional but appears used. Not inspected or serviced - sold as-is.

Serviced: Equipment professionally inspected, cleaned, tested, and serviced. All major components verified for operation. Cosmetic appearance improved but may still show some age/wear. Reliable working condition with warranty protection.

Remanufactured: Complete rebuild from ground up. Frame sanded and repainted, new wear components installed (belts, cables, grips), electronics updated, all systems tested. Appears and performs like new. Maximum quality and longest warranty option.

Price reflects condition: Used (As-Is) offers maximum savings, Remanufactured offers maximum quality. Serviced offers middle ground.

It depends on the equipment type and shipping method:

Large Equipment (Treadmills, Ellipticals, Strength Machines): Ships partially disassembled on pallets. Requires assembly upon arrival.

Smaller Items (Benches, Small Bikes): May ship fully assembled.

Assembly difficulty varies:

• Easy: Benches, bikes - 1-2 people, basic tools, 30 minutes to 1 hour
• Moderate: Treadmills, ellipticals - 2-3 people, 2-4 hours with basic tools
• Hard: Multi-station gyms - 3-4 people, 4-8 hours, professional recommended

We provide detailed assembly instructions with all orders. For commercial installations, we recommend professional assembly to ensure proper calibration and warranty compliance. Professional assembly available.

Yes! We provide comprehensive documentation:

• Step-by-step assembly instructions (PDF format)
• User manuals for all equipment
• Maintenance and care guides
• Parts diagrams and schematics
• Console operation guides
• Troubleshooting reference sheets
• Warranty card and registration information

All documentation is emailed immediately after purchase. Physical copies can be printed or requested by mail. Video assembly guides available for most equipment on our website.

Basic tools usually needed:

• Adjustable wrench or socket set
• Phillips and flat-head screwdrivers
• Allen wrench set (hex keys)
• Level (for treadmills)
• Rubber mallet (sometimes)
• Lubricant for moving parts

Equipment-specific tools: Some complex machines may require specialized tools, which we'll note in your assembly instructions.

Helpful but optional: Impact driver, cordless drill, torque wrench (for precise tightening).

Most standard tools can be rented from Home Depot or similar retailers if you don't have them.

No, assembly difficulty is not grounds for return. However, we recommend professional assembly if you're unsure about your ability to complete it.

Solutions if assembly is challenging:

• Hire professional installation services (we can coordinate this)
• Contact our technical support team for phone/email guidance
• Watch video assembly guides on our website
• Request a local handyman or contractor to assist

Professional assembly typically costs $200-500 depending on equipment type and location. We can provide referrals and help coordinate service. Contact us at (631) 560-2072 for assembly service options.

Moving equipment safely:

• Always move on pallets or heavy-duty dollies
• Never drag equipment across floors (can damage feet and flooring)
• Use pallet jack or forklift for heavy items (treadmills 350+ lbs)
• Ensure adequate clearance through doorways and hallways
• Move carefully - sudden movements can damage electronics
• Never tilt treadmills or ellipticals on their front wheels

Equipment typically arrives on pallets with all heavy items secured. Pallet jacks can be rented from Home Depot ($30-50/day) or we can coordinate professional moving services.

Wholesale bulk purchases by container or trailer load typically save you up to 80% off retail pricing on commercial gym equipment. Savings vary based on equipment grade, quantity, specific brands and models, and market conditions.

Typical savings by grade:

Example: A new Life Fitness 95T Treadmill retails for $10,000. Our remanufactured version: $4,000-6,000. Our used version: $2,000-4,000.

Bulk order discounts apply - the more you order, the better your price per unit. Container load pricing offers maximum savings. Request wholesale pricing

Yes! We accept trade-ins on commercial-grade fitness equipment and apply credit toward your new purchase.

Trade-in program benefits:

• We assess your used equipment and provide a fair trade-in value
• Trade-in credit applied directly to your new purchase
• We coordinate pickup of your old equipment
• No hassle - we handle logistics and disposal
• Upgrade to newer equipment cost-effectively

Trade-in process:

• Send us photos and details of your equipment (brand, model, age, condition)
• We provide a trade-in valuation within 24 hours
• Accept the offer and we'll coordinate pickup
• Credit applied to your wholesale order

Note: We only accept commercial-grade equipment from manufacturers like Life Fitness, Precor, Cybex, Hammer Strength, etc. Home fitness equipment typically has minimal trade-in value.

Get a trade-in quote

Absolutely! We offer tiered volume discounts for bulk wholesale orders.

Volume discounts apply to:

• 4+ Units: Baseline wholesale discount
• 10+ Units: Additional volume discount (2-5% off)
• 20+ Units: Larger volume discount (5-10% off)
• 50+ Units: Container-load pricing with maximum discount (10-15% off)
• Custom quotes: For multi-container orders or special requests

Example pricing tier: Ordering 10 remanufactured ellipticals at 10 units would reduce per-unit cost by additional 2-5% compared to 4-unit order.

Bulk orders also qualify for:

• Consolidated shipping (cost savings on freight)
• Priority preparation and scheduling
• Dedicated account manager
• Custom equipment configurations

Contact our wholesale team at (631) 560-2072 for custom bulk quotes.

Transparent pricing - no hidden fees: Our quotes are all-inclusive for equipment cost.

Shipping costs are separate and clearly itemized:

• Freight charges based on weight, distance, and shipping method
• Curbside delivery (standard): Lower cost, equipment at truck bed
• Inside delivery/white-glove (optional): Higher cost, includes assembly
• International shipping: Ocean freight based on container size and destination

Optional services with separate fees:

• Professional installation and assembly
• Custom repainting/branding
• Extended warranty protection plans
• Technical support beyond warranty period

NO fees for: Quotes, consultations, equipment assessment, design recommendations

All costs are itemized and confirmed before payment. No surprises.

Yes, pricing can vary based on inventory levels and market conditions.

Best times to buy wholesale:

• Late summer (August-September): Equipment overstock from summer gym closures and relocations
• January (post-holidays): New Year's resolution gyms sometimes liquidate or downsize
• Spring cleaning season: Corporate offices refresh fitness spaces
• School year transitions: August and early September for educational institutions

Special pricing opportunities:

• Liquidation inventory at deeply discounted rates
• End-of-year closeouts for clearance
• Floor models from demonstrations
• Overstock from major manufacturers

Contact us to discuss current inventory and special pricing opportunities. Our team can often find better deals based on what's available. Call (631) 560-2072 to inquire about seasonal specials.