Privacy Policy

1) Who We Are and How to Contact Us

2) Scope

This policy applies to information we collect:

• On the Site and through our online forms;
• Via email, phone, WhatsApp, and our chat widget;
• At our showroom or events; and
• From third parties acting on our behalf (e.g., analytics, hosting, chat providers).

3) Information We Collect

a. Information You Provide

• Identifiers and contact details (e.g., name, email, phone number).
• Business/professional details (e.g., company name, role) when provided.
• Inquiry details and user-generated content (e.g., messages in contact forms or chat).
• Order/quote preferences and project details you share with us.

b. Information Collected Automatically

• Device/usage data (IP address, device type, browser type, pages viewed, referring pages, timestamps).
• Cookies, pixels, and similar technologies (see "Cookies & Tracking").
• Approximate location inferred from IP address.

c. Information from Third Parties

• Analytics providers (e.g., Google Analytics) about Site usage and performance.
• Chat platform providers (e.g., Voiceflow) when you use our chat feature.
• Embedded platforms (e.g., YouTube, Google Maps) when you interact with embedded content.

Note: We do not intentionally collect sensitive personal information through the Site and we do not collect payment card information on the Site.

4) How We Use Your Information

• Provide, operate, maintain, and improve the Site and our services.
• Respond to inquiries, provide quotes, schedule services, and offer customer support.
• Personalize content, communications, and proposals relevant to your requests.
• Analyze usage and performance of our Site and marketing efforts.
• Detect, prevent, and address security or technical issues.
• Comply with legal obligations and enforce our terms and policies.
• Market to you where permitted (you can opt out at any time).

Legal bases under the GDPR (where applicable):

• Performance of a contract or pre-contractual steps (e.g., quotes, orders).
• Legitimate interests (e.g., to improve services, ensure security, respond to inquiries).
• Consent (e.g., for certain cookies/marketing, where required).
• Legal obligations (e.g., recordkeeping, compliance requests).

5) Cookies & Tracking Technologies

We and our service providers use cookies and similar technologies to operate and improve the Site, understand usage, and measure performance. Types include:

• Strictly necessary cookies (Site security, core functionality).
• Functional cookies (preferences, improved features).
• Analytics cookies (traffic and usage insights, e.g., Google Analytics).
• Embedded content cookies (e.g., YouTube videos, Google Maps may set cookies when you view/interact).

Managing cookies: You can set your browser to refuse or delete cookies. If you are in the EEA/UK, a consent banner (if implemented) will allow you to accept or manage non-essential cookies. Learn how Google uses data from partners: policies.google.com/technologies/partner-sites.

6) How We Disclose Information

We may disclose personal information to:

• Service providers and vendors (e.g., hosting, analytics, chat, email, CRM, logistics) who process data under our instructions.
• Business partners and contractors as needed to fulfill orders, installations, or relocations at your request.
• Authorities or other parties for legal reasons (e.g., to comply with law, protect rights, or respond to lawful requests).
• Successors in a business transaction (e.g., merger, acquisition, asset sale).

Data Sale & Sharing: We do not sell personal information. We also do not "share" personal information for cross-context behavioral advertising as defined by California law. If our practices change, we will update this policy and provide appropriate opt-out mechanisms.

7) Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy (e.g., responding to inquiries, providing quotes and services), to comply with legal obligations, resolve disputes, and enforce agreements. Suggested retention periods include customer inquiry records for up to 3 years after last interaction and transactional records as required by tax/accounting law. Actual retention may vary based on legal and operational needs.

8) Security

We implement reasonable technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

9) Children's Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

10) Your Privacy Rights

California (CPRA) and other U.S. State Rights

Depending on your state of residence (e.g., CA, CO, CT, VA, UT), you may have the right to:

• Know/access the personal information we collect, use, disclose, and/or retain about you.
• Request deletion of personal information, subject to exceptions.
• Correct inaccurate personal information.
• Opt out of sale or sharing of personal information (we do not sell or share as defined by CA law).
• Limit use/disclosure of sensitive personal information (we do not use sensitive personal information for purposes requiring a limitation right).
• Non-discrimination for exercising your rights.

To exercise your rights or to appeal a decision (where applicable, e.g., CO/CT/VA), contact us at info@360fitnesssolutions.com or call +1 (631) 517-1737. We may need to verify your identity. You can also authorize an agent to submit a request on your behalf subject to verification.

Global Privacy Control (GPC): If we begin selling or sharing personal information in the future, we will honor browser-based GPC signals as an opt-out where legally required.

EEA/UK GDPR Rights

If you are in the EEA/UK, you may have the right to request access, rectification, erasure, restriction, portability, and to object to processing based on legitimate interests or for direct marketing. Where processing is based on consent, you may withdraw consent at any time. To exercise these rights, contact info@360fitnesssolutions.com. You also have the right to lodge a complaint with your local supervisory authority.

11) International Transfers

We are based in the United States and your information may be processed in the U.S. and other countries with different data protection laws. Where required, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) for transfers of personal data.

12) Third-Party Services & Links

The Site includes links to third-party websites and embedded content. Interactions with these services are governed by their privacy policies. Examples include:

• Google Analytics (Site analytics)
• YouTube (video embeds)
• Google Maps (map embeds)
• Voiceflow (chat widget)
• WhatsApp (messaging link)

We encourage you to review the privacy policies of these providers.

13) Do Not Track

Your browser may send "Do Not Track" signals. We currently do not respond to DNT signals. If applicable, we will honor legally required GPC signals related to sale/sharing opt-outs.

14) Changes to This Policy

We may update this policy from time to time. We will post the updated version on this page and update the "Last updated" date. Your continued use of the Site after changes are posted signifies your acceptance of the updated policy.

15) Contact Us

If you have questions about this policy or our privacy practices, please contact: