Gym Equipment Shipping & Delivery

Nationwide & International Freight Shipping Made Simple - We'll Guide You Through Every Step

Freight Carriers

Pallet Shipping

GPS Tracking

Insured Shipments

Shipping Timeline

How Long Will My Order Take to Arrive?

Understanding the shipping timeline from order to delivery

1

Order Placed & Payment

Day 1: Once you place your order and payment is received, we immediately begin the preparation process. You'll receive an order confirmation email with details.

2

Equipment Preparation (2 weeks minimum)

Days 1-14: Your equipment is cleaned, tested, and prepared. For full gym packages, this can take up to 10 weeks as each piece is meticulously remanufactured.

3

Packaging & Palletizing

Day 15: Equipment is securely wrapped, strapped to wooden pallets, and prepared for freight shipping. We ensure everything is protected for transit.

4

Freight Carrier Pickup

Day 16-17: FedEx Freight, YRC Freight, R&L Carriers, or another freight company picks up from our warehouse. You'll receive tracking number and carrier website info.

5

In Transit (varies by location)

See transit times below: Your equipment travels via freight truck. Track shipment online anytime using your PRO number and carrier website.

6

Delivery to Your Location

Final Day: Freight carrier calls 24-48 hours before delivery to schedule. Equipment delivered curbside on pallet(s). You'll need help unloading - see details below!

Freight Explained

Understanding Freight Shipping

Most people have never received freight delivery - here's what to expect

What is a Pallet?

A pallet is a flat wooden platform (usually 48" x 40") that your gym equipment sits on. The equipment is strapped to the pallet so it can be easily moved with a forklift or pallet jack.

Your equipment arrives on 1-4 pallets depending on size. Small items (single bike) = 1 pallet. Large packages = multiple pallets.

Important: You'll need a forklift, pallet jack, or 2-3 people to unload pallets from the truck!

What is Curbside Delivery?

Curbside delivery means the freight driver will bring your palletized equipment to the back of the truck and lower it to the ground using a lift gate.

The driver does NOT:

Bring items inside your building
Unpack or unwrap equipment
Assemble anything
Move pallets from curb/driveway

You are responsible for: Moving pallets from curb into your space and unwrapping equipment.

How to Unload Your Shipment

Option 1: Equipment You Need

Pallet jack (rent from Home Depot for $30/day)
Utility knife to cut straps/wrap
2-3 people to help move items

Option 2: Hire Help

Hire local movers for $150-300 to unload and move equipment inside. We can recommend services in your area.

Inspecting Your Delivery

CRITICAL: Always inspect your shipment BEFORE signing the Bill of Lading!

Check for:

Damaged pallets or torn wrapping
Cracked/dented covers
Missing pieces (count all boxes)

If damage found: Note it on the BOL (Bill of Lading) and take photos immediately. Contact us within 24 hours.

Transit Times

Average Transit Times

Shipping days from our New York warehouse to your location

Northeast

1-3

Business Days

Southeast & Midwest

3-5

Business Days

Mountain States

4-7

Business Days

West Coast

5-9

Business Days

Shipping Options

Shipping Options Explained

Standard

Curbside Freight Delivery

Included with all orders. Your equipment arrives on pallet(s) at curbside. Driver lowers pallets to ground with lift gate.

Delivered to curb/driveway
Equipment on pallet(s)
Wrapped and strapped
24-48 hour delivery window call
You unload & unwrap
FREE (included in price)

Best for: Customers who can arrange unloading help or rent a pallet jack.

Premium

White Glove Delivery & Installation

Available for Northeast region & select areas. Our team delivers, unwraps, assembles, and tests all equipment.

Delivery inside your space
Complete assembly & setup
Equipment testing & calibration
Debris removal
Professional installation team
Additional cost (quote provided)

Best for: Full gym packages, large orders, or customers wanting turnkey installation.

Shipping FAQs

How do I track my shipment?

Once your order ships, we'll email you a PRO number (tracking number) and carrier website. You can track your shipment in real-time to see estimated delivery date and current location.

Where is my order shipping from?

Most orders ship from our New York warehouse. Some new equipment may ship directly from the manufacturer. A 360 Fitness Solutions representative will notify you of the shipment location and estimated delivery date.

Can I schedule a specific delivery day?

Freight carriers call 24-48 hours before delivery to schedule. While you can't pick an exact day, you can coordinate with the carrier for a convenient time window within their schedule.

What if I'm not home for delivery?

You can authorize the driver to leave the shipment at your location without a signature, or reschedule delivery for another day. Discuss this with the carrier when they call to schedule.

Do you ship internationally?

Yes! We ship worldwide via ocean freight. Our international team handles customs paperwork, documentation, and logistics. Typical shipping: 4-8 weeks depending on destination.

What shipping carriers do you use?

We use FedEx Freight, YRC Freight, R&L Carriers, TNT Freight, Daylight Transport, ConWay Freight, and other LTL (Less Than Truckload) carriers. Carrier selection based on your location and best rates.

Shipping CTA

Questions About Shipping?

Our shipping experts are here to help!

Call: (631) 517-1737 Get Shipping Quote

We'll explain everything and ensure you're prepared for delivery!